Standard delivery is currently free (for non-chair items) when the total is £100 or more (around $120 or Euros 100).
Delivery time typically takes 3-5 days Nationally (UK) and 5-15 days Internationally.
Registered / tracked delivery is faster and more secure, though may be more expensive. Please email for a quote. This method is recommended for jewelry.
Please note: Delivery time does not include making time.
All products are made, not manufactured. Production time is from 1 day to 4 weeks, depending upon the item. This is generally stated in the product information.
Feel free to email for a 'lead time' if this requires clarification - or if you have a close deadline.
If for any reason you are not happy with your purchased item, we will do our absolute best to rectify the situation.
All reasonable requests will be fulfilled.
When you buy online, you have additional rights as a consumer under the Distance Selling Regulations. This means if you as the purchaser notify us in writing of your wish to return an item within 7 working days of receiving it, we'll refund you for both the purchase price and the delivery charge. Please make sure you take reasonable care of the item while it's in your possession, and that it's returned to us unused.
If you wish to refund an item please contact us via email.
The above conditions do not affect your statutory rights when goods are faulty, or not as described.
Please note: This terms outlined in this refund policy are only applicable for online sales. Please refer to the standard terms and conditions for all other sales routes.
All sales are subject to UK law